Frequently Asked Questions
How do I know if my photo is suitable?
This can be tricky, but the best way to check is to open the photo on a PC and zoom into the person's face until it fills your monitor from top to bottom. If the image is still crisp and clear it's usually a good choice of photo. If it looks fuzzy and pixelated it might not be so good, however we can enhance it so feel free to place your order and we'll do our best with it. If we feel it won't make good quality masks, we'll put your order on hold and contact you for another photo.
Can you 'enhance' my photo?
Yes! We have some fancy software that can enhance poor quality photos. If we feel that your photo is just inside our quality standards, we will enhance it to avoid a delay with your order.
Can I cancel my order?
There is a short window after your order has been placed in which we may be able to cancel your order. We cannot guarantee cancellation of your order as production time does vary. If we put your order on hold due to poor image quality, you can cancel at this point if you can't find a suitable photo.
How thick are the masks, what are they made from?
We use environmentally responsible FSC Certified cardboard, 350gsm with a silk coating. This makes a sturdy mask, with a great finish.
Are the masks fully assembled?
We offer both options -or . We can take care of the whole process, or if you're on a budget you can cut out and assemble the masks yourself.
How do you print the masks?
We use a digital printing press to deliver excellent prints. It's an expensive machine designed for high volume, high quality prints.