Frequently Asked Questions

How do I know if my photo is suitable?

This can be tricky, but the best way to check is to open the photo on a PC and zoom into the person's face until it fills your monitor from top to bottom. If the image is still crisp and clear it's usually a good choice of photo. If it looks fuzzy and pixelated it might not be so good, however we can enhance it so feel free to place your order and we'll do our best with it. If you're still not sure, please get in touch with us before placing your order.

Photo Requirements

  • Allowed file extensions to upload: jpg, jpeg, png, bmp, gif, pdf
  • Please ensure you send a high quality photo - the bigger the better.
  • A forward facing shot only - looking at the camera please.
  • No closed eyes.
  • Close-Ups are best, if they're in the distance they'll be fuzzy!
  • Note: any problems with your photo may delay your order.

Can you 'enhance' my photo?

Yes! We have some fancy software that can enhance poor quality photos. If we feel that your photo is just inside our quality standards, we will enhance it to avoid a delay with your order.

Can I cancel my order?

There is a short window after your order has been placed in which we may be able to cancel your order. We cannot guarantee cancellation of your order as production time does vary.

How thick are the masks, what are they made from?

We use environmentally responsible FSC Certified cardboard, 350gsm with a silk coating. This makes a sturdy mask, with a great finish.

Are the masks fully assembled?

We offer both options - Ready to wear or DIY . We can take care of the whole process, or if you're on a budget you can cut out and assemble the masks yourself.

How do you print the masks?

We use a digital printing press to deliver excellent prints. It's an expensive machine designed for high volume, high quality prints.

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